Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Modern room.
Excellent location.
Entry card issues.
TV display problems.
7.4/10
Very good
Rooms
7.4
Location
8.4
Service
6.3
Dining
7.4
Guest reviews
7.4/10
based on 9 reviews
8.5
8.5/10 based on 711 reviews
Charles
United States,
January
2025
7.4/10
I stayed at this hotel for five nights during a business trip. The room was generally fine—clean and modern with a comfortable bed—though there were some minor issues. While the location is excellent with shops and facilities nearby, the service could use some improvements, particularly regarding attention to detail. Overall, it had its positives but wasn't without its quirks.
Rooms
7.0
The room was modern and had a nice big bed, but there were some minor issues like the TV and entry card malfunction.
Service
6.0
The front desk was responsive when I raised issues, but the lack of security checks when resetting entry cards was concerning.
Location
9.0
It’s in a great spot, with Coles, Woolies, and a gym all within 200 meters.
Dining
7.0
The restaurant was decent, and I enjoyed my meals there, but it wasn't included in my stay.
Facilities
8.0
The hotel itself was quiet and had plenty of parking available, which was a big plus.
Modern room.
Entry card issues.
Carl
United States,
November
2024
7.8/10
While the hotel has some charm, it clearly shows its age, particularly with worn-out mattresses and slow internet speeds. The redeeming factor is the excellent restaurant that offers delicious meals. On top of that, the value for the pub meals is outstanding, making it a great spot for budget-conscious diners. Overall, there are some conveniences, but improvements are definitely needed.
Rooms
6.0
The mattresses were quite worn, sinking in too deeply, which made for an uncomfortable sleep. The room was generally spacious and clean.
Service
7.0
The service was polite, especially during check-in and check-out, but there’s room for improvement in training staff to enhance customer interactions.
Location
8.0
Conveniently located with easy access to public transport, shops, and amenities nearby. It's a short distance from the CBD, making it a practical choice for travelers.
Dining
9.0
The restaurant downstairs serves excellent dinners; I particularly enjoyed the lamb shanks. However, the pub meals are a winning option for anyone looking to dine affordably.
Facilities
7.0
While the facilities are basic, the parking area was ample and easy to navigate. Some updates and renovations could make a real difference.
Ray
United States,
November
2024
8.0/10
I had a wonderful experience at this hotel, particularly enjoying the Christmas seafood smorgasbord event, which was just fantastic. The festive decorations and excellent food really stood out. However, I did have a bit of a mixed experience with the check-in process and service, which could use some improvement. Overall, I found the hotel to be cozy and had a great stay, despite a few minor hiccups.
Rooms
8.0
The rooms were modern and spacious with a comfortable big bed, but nothing particularly special stood out.
Service
6.0
While the restaurant service was great, the front desk staff could benefit from additional training in customer service etiquette.
Location
9.0
The hotel's location was convenient, with shops like Coles and Woolies nearby, making it easy to grab essentials.
Dining
10.0
I absolutely enjoyed the seafood smorgasbord with a wide variety of delicious food options, such as crustaceans and roasts, along with a stunning dessert bar.
Facilities
7.0
Facilities were proper, but there were minor issues with room entry cards malfunctioning, which could be frustrating at times.
George
United States,
October
2024
7.0/10
The hotel offers spacious and comfortable rooms, making it a pleasant stay overall. However, I encountered several oversights that detracted from the experience, such as missing towels and broken amenities. The responsive staff addressed my concerns promptly, but their initial attention to detail could improve. The dining was enjoyable, but my experience there was hit-or-miss.
Rooms
6.0
The room was a good size and comfortable, but it lacked essential amenities like floor towels and hand towels.
Service
8.0
The staff were extremely helpful and resolved my issues quickly when contacted.
Location
8.0
The hotel is conveniently located with easy access to the city center, and parking was readily available.
Dining
6.0
The restaurant offered a broad range of food, but my experience with service during dinner was slow and the food itself was rather bland.
Facilities
7.0
The hotel had good facilities overall, but some details were lacking attention.
Andrew
United States,
September
2024
7.2/10
I had a mixed experience at this hotel. The atmosphere was festive and welcoming, especially during the Christmas seafood smorgasbord I attended. However, my room service experience left much to be desired, as my meal arrived cold and the manager was not very helpful. While the rooms were spacious and comfortable, maintenance issues did detract from my stay. Overall, it was a pleasant visit, but there are areas that could definitely use improvement.
Rooms
7.0
The room was good-sized and comfortable, but lacked some necessary amenities like towels and working appliances.
Service
6.0
The staff was generally friendly, but I had a disappointing interaction with room service that could have been handled better.
Location
Dining
10.0
The Christmas seafood smorgasbord was fantastic, with a great variety of food and a festive atmosphere.
Facilities
6.0
The hotel provided a decent range of facilities, but I experienced issues such as a non-functional electric jug and a broken safe.
Josh
United States,
August
2024
7.6/10
I had a mixed experience at this hotel. The rooms were spacious and comfortable, which I really appreciated after a long day. However, the room service was a letdown, with cold food and a less than ideal response from the management. On the plus side, the day staff were professional and handled my issue well. Overall, I plan to return for business but hope for some improvements in management.
Rooms
9.0
The rooms were spacious and comfortable, making it easy to relax after a long day.
Service
6.0
Service could be better trained in polite and courteous customer service, especially during night shifts. However, the day Receptionist was extremely helpful and professional.
Location
Dining
Facilities
Spacious rooms
Cold room service
Maurice
United States,
August
2024
6.0/10
I recently stayed at the Colmslie Hotel and while there were some highlights, there were also quite a few letdowns. The location is convenient with easy parking and the accommodations are spacious and quiet. However, the dining experience was quite disappointing, and the service left a lot to be desired. Overall, there are definitely areas for improvement, especially given the price point.
Rooms
7.0
The rooms were spacious and very quiet, which I really appreciated. The beds were comfortable but could use better mattresses.
Service
5.0
Service was a mixed bag. While some staff were helpful, there were moments where it felt like more training could enhance their customer service skills.
Location
8.0
The location is quite convenient, being close to various shops and easy to access. Parking right in front was also a plus.
Dining
5.0
I found the dining experience to be below expectations; the food was average and lacked flavor, which was disappointing given the restaurant's reputation.
Facilities
6.0
Facilities felt slightly outdated, especially the TV and internet speeds. They certainly need an upgrade.
Aaron
United States,
August
2024
8.2/10
I had a good experience staying at this hotel. The check-in process was smooth, and my room was clean and spacious, which I really appreciated. However, I faced some issues with the safety of my valuables and minor maintenance concerns that were not resolved during my stay. Overall, I'd consider returning if I'm in the area again.
Rooms
8.0
The room was clean and large with a comfortable bed.
Service
7.0
The staff were very helpful throughout my stay, although they couldn't fix the safe immediately.
Location
9.0
The hotel is conveniently located near shops and services, making it easy to get what I needed.
Dining
Facilities
6.0
The facilities seemed adequate, but there was a notable issue with maintenance that needs attention.
Lewis
United States,
July
2024
8.4/10
Overall, I had a good experience at this hotel. The rooms were spacious and the beds were super comfortable, making for a restful stay. However, I faced some issues with room service which significantly impacted my impression of the service quality. The location is convenient, but there were some service staff who could use additional training.
Rooms
9.0
The rooms were spacious and had very comfortable beds, perfect for relaxing after a long day.
Service
6.0
Service was hit or miss. I encountered some rude interactions, particularly regarding room service, but the day receptionist was extremely helpful and professional.
Location
8.0
The hotel is well-placed with shops around, making it very convenient for any needs.
Dining
6.0
The bar offered good food, but the restaurant experience was average with disappointing service.
Facilities
7.0
Facilities were decent but nothing standout; they met my basic needs.
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